Additional Resources | FAQ
ReturnsWhat is your return policy?
You can return the product within 30 days for a full refund minus a $4.95 restocking fee. If you order a replacement item, the stocking fee is waived. The cost of Return postage is your responsiblity. Please check the “Info” tab for return address and complete details.
WarrantyWhat is your warranty?
Most of our manufacturers offer a one year warranty. Please check the “Info” tab for warranty information on each manufacturer.
Cancellation How do I cancel my order?
Email us at: Service@WatchesGiant.com. Include the word “Cancel” and your order number in the subject line. We will cancel your order and confirm the cancellation by email.
Repair Can I send my item to you for repair?
We do not repair watches. Click on Warranty in the “Info” tab for contact information on the manufacturer. They can direct you to a repair center.
ShippingWhat method do you use for shipping?
UPS Ground or US Postal Ground, depending upon your location.
How long will shipping take?
You should have your order within 10 days. If an item is out-of-stock, we will notify you by email.
Can I pay for faster shipping?
No. We offer only UPS or Postal Ground at this time.
Can I ship to an address that’s different from my Bill-to?
Yes.
Credit CardsWhat credit cards do you accept?
Visa, Master Card and American Express. We do not accept international credit cards.
When do you charge my credit card?
We do not charge your credit card until the order ships.
OrdersWhat is the status of my order?
Email us at: Service@WatchesGiant.com. Include your name and order number in the subject line. We will research your order and send the results to you by email.
I have a question about a specific product?
All of the information we have is on our web site. We have no additional information.
Is my product in-stock?
Most of our products are in-stock. If we sell out of the item you ordered, we will notify you by email.
What countries do you sell to?
United States, England and Canada only.
Can I pick up my order?
No. All orders are shipped from a central warehouse. You cannot pick up your order from our retail stores or warehouse.
MiscHow long has Watches Giant been in business?
Watches Giant has been an Action Sports retailer since 1987. We are Authorized Dealers for all of our brands.
Can I get a coupon?
Yes. Click on the Email Tab on the left side of the home page. We send an email with special pricing each quarter.
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